Posts Tagged ‘through’

Grow Your Business Through Catalog Mailing Services January 22nd, 2010

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Direct mail advertising has been proven to be a very effective marketing tool for businesses in Miami FL. Catalog mailing is one very important aspect of direct mail advertising that you need to look into and maximize in order to grow your Miami FL business.

There are many proven advantages to catalog mailing. In fact, it is considered to be one of the best ways to sell products and services. Some 167 million consumers per year make purchases from mailed catalogs. Each buyer on the average places some 11 orders a year. That’s 1.8 billion sales transactions per year. The combined purchases of individual consumers and businesses from catalog mailings per year come to about $150 billion. Wouldn’t you want a slice of that huge pie?

According to statistics, roughly half of existing consumers shop online based on print catalogs they have received by mail. Once a consumer has received a mailed catalog, he or she is more than twice as likely to buy something online from it. Online sellers generate the most number of online sales through customers who order from print catalog mailing. These customers spend 16% more on the average as compared to customers who did not receive mailed catalogs. Catalog customers are also more likely to become frequent repeat buyers online, with repeat transactions adding an average of 15% more sales. Indeed, having a print catalog on hand is a very convenient reference material for consumers while deciding on purchases to be made online.

Having the print catalog in your target market’s homes or offices also serves as a constant reminder to them of your products and services even while they are offline. It has been observed that 59% of recipients of catalog mailings keep the catalogs for a minimum of three months or until a new catalog arrives in the mail. Imagine the exposure your business gets and the marketing potential in that period.

The distinct advantage of catalog mailings is that they allow your consumers to place their orders online or by phone or mail, if they please. If your brick and mortar store happens to be in the same locality, the catalog mailing will also send you walk in shoppers who would want to see your merchandise first hand.

Of course, you have to make sure that your catalog displays your products and services at their best. Choose a size and design that is most appropriate for your business and that will stand out in the midst of competition. Remember that your target market receives numerous catalogs by mail. Billions of catalogs are actually sent throughout the United States every year.

Avoid having a catalog that looks unprofessional or shoddy. That will reflect very badly on your business image. And will backfire on your goals. Do not cram too much information or images on each page. Make sure that your colors are attractively pleasing to the eye. Check your copy for errors, inaccuracies and vagueness. If possible, hire a professional catalog designer who will know how to lay out your pages for optimum effect, as well as a professional copy writer who can use words to your best advantage. Also ensure that your catalog is printed at the highest quality, looking crisp and inviting. It would be best if you could test a prototype before finally having your catalog printed out in bulk.

Find a reputable mail house that offers catalog mailing services along with business mailings and other fulfillment services, such as presort services, which you will need in your bulk mail advertising campaign. Postal services alone will not be enough for your needs unless you are willing to do much of the work yourself in-house.

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Business Process Outsourcing in the Philippines through Web Dot Com January 14th, 2010

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Business process outsourcing has opened the doors of third world countries like the Philippines to global business, inspiring local talent to attain world-class credentials and eligibility. Now that the country has proven its capability at providing a highly qualified pool of human resources, companies around the globe have seen the wisdom of outsourcing in the Philippines. In fact, the Philippines is one of the top recipients of outsourced business processes worldwide.

Through business process outsourcing, companies are able to streamline their operations and lower costs. Certain work processes are sourced out at a fraction of the cost of in-house counterparts. Not only are resources saved but company management time is freed up, as well, to enable them to focus their attention to core business competencies, maximizing the company’s specialization and leveraging income and profit.

Back Office and Front Office Procedures

Business process outsourcing is divided into back office procedures and front office procedures. Back office procedures are internal functions that include, among others, human resources administration, payroll, tax compliance, purchasing and disbursement, order entry, billing and collection, and cash and investment management. Front office procedures are external functions that include, among others, customer relations, marketing and technical support. This contributes to customer satisfaction, strengthens brand loyalty and increases market share.

Front office procedures are often handled by contact centers or call centers. Contact centers provide more comprehensive services beyond voice calls. Unlike call centers, contact centers use a multi-channel contact management platform where customer interaction may also be done over the web or through email, fax and even instant messaging.

Inbound and Outbound Calls

Contact centers handle either inbound or outbound calls. Inbound calls are calls from customers or employees of a client company. The calls are received by a help desk and, depending on the caller’s needs, are routed to the most appropriate persons to handle them. These calls are usually related to customer service needs, sales or technical support.

The contact center is bound by a service-level agreement with the client company, where service goals are stipulated. Several metrics are used in measuring performance, including first call resolution, average handle time and average queuing time.

Outbound calls are made by contact center associates to clients, customers or a lead list. This could involve telemarketing to prospects or current customers, or collections on overdue bills. The interaction is often recorded or tracked by special programs.

Business Process Outsourcing in the Philippines

Business process outsourcing in the Philippines offered by Web Dot Com includes software development and maintenance, animation and graphic design, back office processes, and inbound and outbound contact center solutions. Contact center associates can set appointments, do customer profiling and acquisition, conduct business to business telesales, process credit cards, manage leads, manage customer relations and provide customer support and technical support.

Aside from business process outsourcing, Web Dot Com also offers comprehensive website development services, including web design, e-commerce solutions such as online store applications for online shopping and online payment, content management systems, advanced portal development and other custom programming,  web based database programming, website maintenance and support, search engine optimization, search engine marketing and social media marketing.

Established in the Philippines in 1998, Web Dot Com has in the last ten years succeeded in positioning itself well as an ideal business partner for companies in its home turf, as well as in the United States, the United Kingdom, Australia, Germany, the United Arab Emirates, Korea, Hong Kong and the British Virgin Islands. It is committed to giving top quality service to fully support to its clients’ business growth, believing that the client’s success is its success.

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